Full end-to-end service provider

DataSync has a number of complementary services that it offers to its clients. These services usually form part of a larger strategy to communicate and provide information to customers. Contact DataSync provides these services to ensure it is a full circle provider to clients seeking a sales and marketing distribution partner. These services include:

• Data Supply

• IVR Solutions

• Email/Fax processing

• Web Chat

• Voice recording services

• Direct Sales Force

• Credit Collection

• Project Management Services

• Call Centre Consulting

• Adding value to our call answering service is the ability to accept telephone orders, validate credit cards, process payments, and perform the full gambit of fulfilment. We have a variety of customers that utilise this service for regular product support or for marketing promotions.

•  Order Taking
  We take your customers' orders and enter the data into our customised system or a system provided by you. As part of the order taking process, we capture the information required for you to build on your customer database. We use MYOB as our primary financial control.

Validating and processing credit cards

Orders taken through our system can be credit card validated or payment authorised with payment in to your account or our trust account. This means that you have peace of mind knowing your product is not shipped without payment.

Fulfilment

The complete package: Pick and Pack and despatch means that after we take your calls and orders we manage stock, pick, pack and courier or post your goods to your customers. Both our bulk and picking whare houses are alarmed and CCTV monitored.

• Mail-house
  If you have a campaign that requires outbound or inbound calls, we can complete the enquiry with mail and brochure distribution, our automated e-mail response system is also available to support web based campaigns.

• Process
  Our full documented and managed fulfilment systems are an efficient and cost effective alternative to handling the process internally, regardless if its one product or hundreds. In addition to our internal graphic artists and designers we partner import/export agents, printers, carriers and many other specialist groups to assist our clients achieve the optimum solution in getting product from source to client